Video female chatbots
As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations.Amdocs and its 25,000 employees serve customers in over 85 countries.Our new Smartbot solution with Microsoft announced today is an example of how Amdocs has enhanced its portfolio with unique skills and solutions to help our customers grow confidence and capabilities in this area.It provides service providers with telecom-specific AI capabilities for offering highly personalized and emotionally-aware bot interactions, which is something consumers are clearly missing in today’s bots.” The research covered consumers and senior service provider decision makers in 12 countries across the Americas, Europe and Asia, providing a wealth of market-, gender-, age- and role-based information.What customers rank as top areas for improvement such as bots delivering better personalization or more comprehensive information are lower on service providers’ priority lists with 23 and 19 percent, respectively, prioritizing these.Forty percent of service providers are also creating avatar images for their bots while consumers prefer human-like images.“The good news is consumers actually believe that if anyone can get AI right, the communications and media industry can. So AI could be a winning gambit for service providers as long as they sync up their AI investment priorities with what customers actually want.” “The research shows, however, that service providers do not believe they will be able to achieve this on their own,” continues Miles.“Most are turning to their existing vendors and not to native AI solution providers, probably in order to ensure AI does not become another tech silo that is hard to scale and manage.
Forty-two percent are prioritizing AI investment in increasing information security and privacy and 39 percent in speed of response.
Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so.
These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 and our quarterly 6-K form furnished on February 13, May 22 and August 14, 2017.
As part of the study, a survey of CEOs and other senior decision makers on AI spending at the world’s biggest communications and media companies also revealed how plans for a rise of the robots for frontline customer interactions could be hampered by wrong investment choices and a lack of human talent.
These are part of the findings from a commissioned study conducted by Forrester Consulting on behalf of Amdocs in the Americas, Europe and Asia.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of .7 billion in fiscal 2016. Amdocs’ Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters.